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There are a few things to note when making a booking with us. These rules are in place to make sure everyone’s stay with us is a positive one.

  • A Valid credit card required to make a booking (Visa or Mastercard only). The booking must be paid in advance before arriving. 

  • There is a no cancellation policy for any bookings at the hostel. If you have to cancel your booking then we ask you to claim the costs on your insurance policy. If you do not show up you will be charged the total price regardless. Once payment has been made no refunds will be given for the cost of accommodation.

  • A Valid Passport is required at time of check-in. We will only accept International Passports as valid ID. Your ID will be scanned and stored securely. Any guest who makes a booking, but fails to present a Valid Passport at check-in will not be checked in, but will still be charged the full cost of their booking.

  • Bookings for more than 10 people must be done directly, either by phone or email. Prices for group bookings may vary from publicly advertised rates

  • After check-in, we do not offer refunds if leaving early. Credits are non-transferable and can only be used by the person who originally paid.

  • Anti-social behaviour is not tolerated and will result in you being asked to leave and forfeiting any remaining credit. Judgement of what is deemed as antisocial behaviour rests with the manager.

  • Anyone found to be smoking in the rooms will be subject to a $1000 fine.

  • Please use only bedding provided, sleeping bags are not permitted.

  • The Hive Hostel accepts no responsibility or liability for the loss, theft, damage or destruction of personal property, including vehicles, left on the premises.

  • Theft or damage of any property belong to The Hive Hostel will be charged for accordingly.

  • We have a zero tolerance policy towards drugs. Anybody found in possession or under the influence of drugs will be asked to leave immediately.

  • For the security of other guests, no visitors are allowed.

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